Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you request a quote, enquire about our services, or otherwise communicate with us. This may include:

• Contact details such as your name, email address, phone number, and company name;
• Business information such as your industry, product requirements, and order volumes;
• Sourcing tour preferences including destination, travel dates, and accommodation needs;
• Correspondence and communications you send us, and any documents you share with us.

2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information using cookies and similar technologies, including:

• Your IP address, browser type, device type, and operating system;
• Pages you visit, the duration of your visit, and referring URLs;
• Approximate location data derived from your IP address.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the sourcing, procurement, logistics, and consulting services you request;
• Prepare quotes, tailored itineraries, and sourcing tour arrangements;
• Coordinate with suppliers, freight providers, and logistics partners on your behalf;
• Send you service updates, order status notifications, and relevant communications;
• Improve our website, services, and customer experience;
• Comply with our legal and regulatory obligations.

4. Cookies and Analytics

We use cookies and similar technologies to operate and improve our website, understand how visitors use it, and remember your preferences. You can configure your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of our website may not function properly without them.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Verified suppliers, manufacturers, freight forwarders, and logistics partners we engage to fulfil your requests;
• Service providers who support our operations (such as hosting, analytics, and email) under contractual confidentiality obligations;
• Government authorities and customs agencies where required to comply with import/export regulations;
• Professional advisors, where permitted by law, for legitimate business purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we delete it or anonymise it, subject to applicable legal requirements.

8. International Data Transfers

Because we operate a global business with suppliers and partners across China, Vietnam, India, Turkey, the UAE, Europe, and beyond, your information may be transferred to and processed in countries outside Australia. Where required, we take steps to ensure such transfers are protected by appropriate safeguards and comply with applicable privacy laws.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, where legally permissible;
• Opt out of marketing communications at any time;
• Withdraw consent to data processing where consent was the basis for it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated version on this page and revise the "Last updated" date above. We encourage you to review this page periodically.